CTIS Public Portal Temporarily Unavailable

CTIS public portal is temporarily unavailable, whilst we work to resolve a technical issue.

We are improving the deferral functionality and will have the site up again as soon as this work is complete.

Planned interruptions CTIS

EMA advises you to avoid the following periods for using CTIS or the website search:

  • Each Tuesday and Thursday: 18:00 – 21:00 Amsterdam time
  • Each first Saturday of the month, from 10:00 – 14:00 Amsterdam time

This information is relevant for EMA systems’ users only.

Organisation Management System (OMS)

  • Each Tuesday: 18:00 – 21:00 Amsterdam time.

During this time slot, CTIS users cannot perform the below actions in CTIS

  • User administration:
    • Updating your employer data
    • Assigning or requesting a role
    • Assigning a role to a Member State National Organisation Administrator (NOA)
  • Clinical trial application:​
    • Creating a new clinical trial initial application
    • Adding a sponsor to a clinical trial initial application
    • Adding a contact point for Scientific Advice, or as a Legal Representative or Third Party
    • Adding a trial site to part II​ of the application
  • Other:
    • Adding a site to an inspection
    • Creating a new Annual Safety Report

You might see error messages appear in CTIS when you are trying to execute these actions indicating that the OMS is not available.

Read more about the OMS

Support and training

User support service
If you cannot find an answer to your question in the guidance and Q&As, please contact the User support service.
Guidance and Q&As
Find questions and answers on how to use CTIS.
Training on using CTIS
If you cannot find an answer to your question, please consult our training and supporting materials on how to use CTIS.