Support

For information on using this website’s search function and the information it contains:

Guidance and questions and answers for clinical trial sponsors and regulators on using the secure CTIS workspaces:

The European Medicines Agency (EMA) provides training and reference material including questions and answers on how to use the secure workspaces in CTIS for:

• clinical trial sponsors and other organisations involved in running clinical trials
• regulatory authorities, such as national competent authorities and ethics committees of EU Member States and European Economic Area countries and the European Commission.

The European Medicines Agency’s (EMA) Service Desk provides a dedicated, online helpdesk for clinical trial sponsors and regulators requiring technical support with using CTIS.

Are you having trouble with using CTIS?

Check the system requirements and recommendations for optimal use of CTIS.

For questions regarding the clinical trials search feature or functionalities of the secure workspaces for clinical trial sponsors and regulatory authorities, please contact the online User support service.

For questions about this website or CTIS not addressed above:

• Clinical Trial Regulation (EU No 536/2014)
• Eudralex - Volume 10 – clinical trials guidelines
• Questions and answers document on the Clinical Trials Regulation