Using the search function
For information on using this website’s search function and the information it contains:
Guidance and training for CTIS workspace users
Guidance and questions and answers for clinical trial sponsors and regulators on using the secure CTIS workspaces:
The European Medicines Agency (EMA) provides training and reference material including questions and answers on how to use the secure workspaces in CTIS for:
- clinical trial sponsors and other organisations involved in running clinical trials
- regulatory authorities, such as national competent authorities and ethics committees of EU Member States and European Economic Area countries and the European Commission.
CTIS Newsflash | European Medicines Agency (europa.eu)
User support service
The European Medicines Agency’s (EMA) Service Desk provides a dedicated, online helpdesk for clinical trial sponsors and regulators requiring technical support with using CTIS.
Are you having trouble with using CTIS?
Check the system requirements and
recommendations for
optimal
use of CTIS.
In order to log in, users should type in their EMA username followed by @id.ema.europa.eu, for example, if your EMA username is “surname_a”, type in surname_a@id.ema.europa.eu. In case there are difficulties logging in, users can consult the EMA Account Management website or contact ServiceNow@ema.europa.eu for support.
Updates regarding migration from JIRA to ServiceNow Following the migration of the User Support Service from JIRA to ServiceNow, all remaining tickets in JIRA will be closed. For issues with significant impact on users, new tickets will be opened by the CTIS team in ServiceNow and users will be provided with the corresponding ticket numbers and links.
As part of the CTIS improvement plan for 2024, to ensure a faster and better response to priority tickets, a limited number of ServiceNow tickets will be closed where they are considered to no longer impact users. If you are informed of a ticket being closed and you consider that the issue continues to have a significant impact on you, then please raise a new ticket in ServiceNow.
General questions and contact
For questions regarding the clinical trials search feature or functionalities of the secure workspaces for clinical trial sponsors and regulatory authorities, please contact the online User support service.
Information on the regulation of clinical trials in the EU
Support and training
